Most in-stock items ship from our facility 1 to 3 business days after your order is placed. Depending on your location, most orders will arrive within 3 - 5 business days after departing our facility. For expedited shipping, please contact our Customer Care team.
Certain larger items, and orders that contain multiple items, will be shipped via Freight Carrier (truck delivery). Freight shipments may take up to 7 - 10 business days for delivery and are curbside only. We recommend securing assistance, if needed, to move the items inside your home. In some cases we can offer an inside delivery service. If you are interested in inside delivery please contact Customer Care before placing your order to confirm pricing.
For orders with backordered items, your items will ship as they become available.
Certain items may require Additional Shipping charges based on size or weight. Specific charges for these items can be seen once the item has been added to your cart.
CONTIGUOUS U.S. SHIPPING
Shipping charges are based on your order total before discounts and can be determined according to the charts below:
| SHIPPING CHARGES – ALL ITEMS (EXCLUDING RUGS) | |
|---|---|
| MERCHANDISE TOTAL | SHIPPING CHARGES |
| Up to $49.99 | $9 |
| $50 - $99.99 | $18 |
| $100 - $199.99 | $29 |
| $200 - $299.99 | $39 |
| $300 - $399.99 | $49 |
| $400 - $499.99 | $59 |
| $500 - $1,999.99 | 9.5% of Order Total |
| $2,000 & Over | 9.0% of Order Total |
| SHIPPING CHARGES – RUGS ONLY | |
|---|---|
| RUGS SIZE | SHIPPING CHARGES |
| 2' x 3' Rugs | $15 |
| 2' – 3' Wide Rugs | $19 |
| 4' – 5' Wide Rugs | $29 |
| 6' – 7' Wide Rugs | $39 |
| 8' – 8'5" Wide Rugs | $69 |
| 8'6" – 10' Wide Rugs | $159 |
| 11' and Wider Rugs | $179 |
OUTSIDE CONTIGUOUS U.S.
For orders shipping to Alaska, Hawaii or U.S. territories, please contact our Customer Care team for a quote.
INTERNATIONAL SHIPPING
At this time, Shades of Light is not making international deliveries. You may, however, opt to use a freight forwarding service of your choosing to ship your products to an international location. All shipments must be inspected for damages or defects at the freight forwarder’s U.S. location and any claims for damaged or defective items must be submitted to us within 48 hours of delivery to the freight forwarder’s U.S. location. In the event of a damage or defect claim, the product and packaging must be held at the freight forwarder’s U.S. location for inspection and/or pickup. Requests for return for any other reason must be made within 30 days of delivery to the freight forwarder’s U.S. location and return shipping labels will only be issued for that U.S. location. All shipments, returns and replacements will only be handled to and from a U.S. location. Shades of Light is not responsible for replacing products once they have been shipped from the initial U.S. destination or if the stated timeframe has passed.
When ordering lighting for international locations, it is the customer’s responsibility to ensure electrical compatibility with the destination country.
ADDITIONAL INFORMATION
DAMAGES & RETURNS
Please inspect each item of merchandise carefully upon arrival. Even if you do not intend to install or assemble your items immediately, they should still be opened and inspected for damage within 48 hours of receipt. If an item arrives damaged, contact our Customer Care team within 48 hours so we may quickly process your replacement and pick-up the damaged / defective item. Please save all damaged items, packing and boxes. For more information please see Returns & Exchanges.